How can I request special assistance?

If you require special travel arrangements, please contact us 48 hrs before departing time at 1-877-733-0724, or send an email to wecanhelp@redcoachusa.com specifying your needs before booking your trip.

Please arrive on time to your departure stop and inform our employees, including your coach’s driver, that you will be needing special assistance. We can help you get on and off the bus and give you a hand with your baggage. Just let your driver and customer service agent know at the station.

You can travel alone on our service as long as you can travel independently and don’t need assistance of a personal nature such as help using the restroom, dispensing medication or constant care during travel. We can’t provide this level of assistance.