Special Assistance

If you require special travel arrangements, please contact us 48 hs before departing time at 1-877-733-0724, or send an email to wecanhelp@redcoachusa.com specifying your needs before booking your trip.

Please arrive on time to your departure stop and inform our employees, including your coach’s driver, that you will be needing special assistance. We can help you get on and off the bus and give you a hand with your baggage. Just let your driver and customer service agent know at the station.

You can travel alone on our service as long as you can travel independently and don’t need assistance of a personal nature such as help using the restroom, dispensing medication or constant care during travel. We can’t provide this level of assistance.

Oxygen/respirators/medication

You should keep your medicine with you on the bus at all times; please don’t put it in your checked luggage as we can’t take any responsibility if it gets lost or if it is not accessible to you.

You can bring your portable oxygen and respirators onto RedCoach buses. Oxygen canisters stored in the baggage compartment must be in protective cases with safety caps on the valves. You’ll need to make sure you have enough oxygen for your journey, and it’s up to you to arrange refills in route if you need them.